Spending more time engaging and treating patients — and less putting together the puzzle of their health picture.
Overview
The Senior Care Management Group recognized a critical need for a more efficient way to prepare for patient visits. To address this, they partnered with Connective Health to streamline clinical data aggregation, setting the stage for significantly improved provider workflows and enhanced patient outcomes.
The Challenge
The company's virtual care model depends on providers having a clear, complete picture of each patient before the visit begins. What they faced instead was a fragmented, time-intensive process: prompting patients for information, having patients sound out medication names, logging into multiple systems to verify it, and manually piecing together a clinical snapshot that should have been ready at the start of every encounter.
The Solution
The care navigation company engaged Connective Health to solve this problem at scale. Connective's platform replaced the manual assembly process with a single, automatically generated patient summary delivered ahead of each virtual visit. Providers no longer piece together the puzzle — it arrives complete.
The Results
The impact was immediate. Time spent assembling a patient's health picture dropped by 52% — a meaningful shift that gives providers back hours they can reinvest in patient care.
The results were especially pronounced in medication management. On average, patients had picked up 15 medications over the prior 12 months — information that previously required manual digging across systems. Connective surfaced those medications with over 90% completeness, improving both the provider experience and the patient experience from the first moment of contact.